At Mall Store LLC, we strive to ensure you are satisfied with your jewelry purchase. If, for any reason, you are not fully satisfied, we offer the following refund and exchange options.

1. Returns

• Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Proof of purchase (receipt or order confirmation) is required for all returns.
• Return Window: You have 10 days from the date of purchase to return items for a refund or exchange.
• Non-Returnable Items: Certain items, including custom jewelry, personalized pieces, and items on final sale, are non-refundable and non-exchangeable.

2. Refunds

• Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 Working days.
• Partial Refunds: In certain cases, only partial refunds may be granted. This may apply to items with signs of wear or damage that are not due to our error.

3. Exchanges

• Exchange Eligibility: If you need to exchange an item for a different size or style, please contact us at contact@mallstorellc.com within 10 days of your purchase.
• Process: Once the item is received and inspected, we will process the exchange and ship the replacement item to you.

4. Shipping Costs

• Return Shipping: Customers are responsible for paying their own shipping costs for returning an item, unless the return is due to our error (e.g., incorrect or defective item).
• Non-Refundable Shipping Fees: Original shipping fees are non-refundable.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@mallstorellc.com with photos and a description of the issue. We will arrange for a replacement or issue a refund.

Contact Us

For more information on our refund policy or to initiate a return, please contact us at:

Mall Store LLC
9752 101 St
Ozone Park, NY, 11416
Phone: +1 (347) 315-4850
Email: contact@mallstorellc.com